PRIVACY POLICY FOR UNI-HEART

Effective Date: January 24th, 2025

Last Updated: December 6th, 2025

Uni-Heart is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our platform.

1. INFORMATION WE COLLECT

We collect information from you to provide, improve, and personalize our services. The types of information we collect include:

Information You Provide

• Account Information: Name, email address, phone number, and profile photo.
• Service Preferences: Details about your care needs or services provided.
• Payment Information: Credit/debit card details (processed securely through third-party payment gateways).
• Agency/Company Information: Business registration details for Agencies.

Automatically Collected Information

• Usage Data: Information about how you use the platform, including visited pages and actions taken.
• Device Information: Details about the device you use, such as IP address, browser type, and operating system.
• Location Data: GPS location data to enable real-time tracking and matching services.

2. HOW WE USE YOUR INFORMATION

We use the collected information for the following purposes:

To Provide Services:

• Facilitate connections between Clients, Home Sitters, and Agencies.
• Process bookings and payments.

To Improve the Platform:

• Analyse user behaviour to enhance features and usability.
• Conduct surveys and research.

To Communicate:

• Send notifications about bookings, updates, and promotions.
• Respond to support inquiries.

For Legal and Security Purposes:

• Ensure compliance with laws and regulations.
• Detect and prevent fraudulent or malicious activities.

3. SHARING YOUR INFORMATION

We only share your information under the following circumstances:

With Service Providers:

• To connect Clients with Home Sitters or Agencies.
• To process payments securely.

With Third-Party Vendors:

• For analytics, hosting, and other essential services.

For Legal Obligations:

• If required by law or to protect the rights and safety of Uni-Heart, our users, or others.

4. DATA SECURITY

We are committed to protecting your personal information and ensuring its security. Here’s how we safeguard your data:

• Encryption: All sensitive data is encrypted using industry-standard protocols (such as TLS/SSL) during transmission and storage.
• Access Control: We enforce strict role-based access controls to ensure that only authorized personnel can access sensitive information.
• Regular Audits: Our systems undergo regular security audits and vulnerability assessments to maintain the highest level of protection.
• Data Minimization: We only collect the data necessary to provide our services and ensure it is retained only for as long as required.

5. YOUR RIGHTS

As a user, you have the following rights regarding your personal information:

Access and Correction:

• Request access to your data or corrections to inaccurate information.

Data Deletion:

• Request the deletion of your personal information, subject to legal obligations.

Withdraw Consent:

• Withdraw your consent for data collection and usage at any time. This may impact your ability to use certain features.

Data Portability:

• Request a copy of your data in a portable format.

To exercise these rights, contact us at info@uni-heart.com.

6. COOKIES AND TRACKING TECHNOLOGIES

Uni-Heart uses cookies to improve your experience:

• Essential Cookies: Required for platform functionality.
• Analytics Cookies: Help us understand user behaviour.
• Location Tracking: Used for service matching and real-time tracking. You can manage cookie preferences through your browser settings.

7. DATA RETENTION

We retain your personal information for as long as necessary to provide services or comply with legal obligations. Unused accounts and data will be deleted after 2 years.

8. CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any changes will be communicated via email or in-app notifications, and the updated policy will include the “Last Updated” date.

9. CONTACT US

If you have questions or concerns about this Privacy Policy, contact us at:

• Email: info@uni-heart.com
• Phone: 647-673-7165
• Mailing Address: PO Box 54060 Toronto Pro Lawrence Plaza, ON, M6A3B7

ACKNOWLEDGMENT

By using the Uni-Heart platform, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.